Retrun Policy

Return, Exchange & Refund Policy

At Almaya, we are committed to providing high-quality jewellery and a smooth, reliable shopping experience. Please read our policy carefully before placing your order.

Return & Exchange Window

  • Return or exchange requests must be raised within 3 days of product delivery.
  • Requests made after this period will not be accepted.

Products Eligible for Return Exchange

Only products that are wrongly delivered or received damaged are eligible for return or exchange. To be eligible, the product must:

  • Be unused and in its original condition.
  • Be in its original packaging.
  • Include the original proof of purchase / order details.
  • Be supported by clear photos and a mandatory unboxing video.

Non-Returnable Items

The following products are not eligible for return or exchange:

  • Jewellery that has been worn, used, altered, damaged, or tampered with after delivery.
  • Products that are not in their original packaging or condition.
  • Products purchased during sales, promotions, clearance offers, or discounted bundles.
  • Partially returned items from a combo or bundled offer.
  • Returns based on personal preference, change of mind, or product expectations.

Mandatory Unboxing Video Requirement

Customers are required to record a clear and continuous unboxing video showing the parcel from all sides before opening it. This video is mandatory for claims related to:

  • Damaged products
  • Missing items
  • Wrong products received
Claims submitted without a valid unboxing video will not be entertained.

Refund Policy

Refunds are applicable only when:

  • The wrong product was delivered; or
  • A damaged product was received and the claim is verified through the unboxing video and quality-control process.

Almaya does not offer refunds based on personal preference, change of mind, or dissatisfaction with the appearance, size, style, or suitability of a jewellery item.

  • Only the product amount will be refunded.
  • Shipping and COD charges are non-refundable.

Refund Timeline

  • Prepaid Orders: Refund will be processed within 5–7 working days after QC approval.
  • COD Orders: Refund will be processed through bank transfer within 10–15 working days after QC approval.

If an Item Is Missing From Your Order

If any item is missing from the parcel:

  • A clear and continuous unboxing video is mandatory as proof.
  • Without an unboxing video, the claim cannot be validated.
  • Once the claim is verified, Almaya will send the missing item without additional delivery charges.

Return / Exchange Will Not Be Accepted If:

  • The request is made after 3 days of delivery.
  • The jewellery has been worn, used,